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Frequently Asked Questions

• After you've ordered and have questions€¦
  Our Customer Care Department can be contacted at 1-800-776-2295 ext. 700 or email us at info@honeybell.com and write Customer Care in the subject line with any questions or concerns about your order.
  
• Remove Me From Your Mailing List
  Please help us do the right thing!  Every now and then we may share our customer mailing list with friendly companies whose products we think might interest you.  Should you prefer not to receive their mailings, email, call or write us with your request.  You can also request to be removed from our email list by sending us an email with Remove in the subject line.
  
• Are there savings on bulk orders?
  We offer huge savings on transportation and delivery charges on large orders delivered to a single address.  (Example:  100 Eighteen-pound packages to one address)  Please call 1-800-776-2295 ext. 450 for detailed information about your requirements.                                                                                               
• When will Cushman's bill a credit card for an order placed on the Internet?
  Cushman's will charge a credit card when the product ships. When one of our catalog fruit plans is ordered, you will be billed upon the initial shipment.  
• Does Cushman`s ship to Europe?
  Regretfully we are no longer able to ship citrus fruit to Europe, sorry for the inconvenience. 
• I am totally new to Cushman Fruit; how do I create a Username and Password?
  New customers do not need to create the Username and Password before they begin to shop. You will create the username and password later during the checkout process. Please browse the web site and add gifts to your cart, selecting the gift item, quantity, arrival week and the recipient. Once you have added all the items you wish to purchase on this order, click on the Checkout button and you will be prompted to log in on the next screen. It is here that a new customer creates their username and password. (The shipping fees applicable to your order only calculate once you have created the Username and Password and are logged in.)
• Why does Cushman's web site require a Username and Password to place an order?
  For many of our customers it is important to them that we maintain their gift list online for easy ordering. On Cushman's web site we tie your personal ordering history to your Username, which is then related to the customer number used in our fulfillment system. All transactions become secure as soon as you click on Checkout and are logged into the web site.
• I saw a special offer in a newspaper and I cannot find the item on your web site. How can I order the special offer on-line?
  The Cushman Fruit Company runs many special offers in several newspapers and magazines through the course of the season. Each ad for a special offer contains two pieces of information, an Item Code and a Special Offer Code. To locate the advertised special offer on the web site just type the Item Code into a search box on the left of the screen labeled Quich Find (Catalog#) and click on Go. You'll be taken to the correct gift item which you may then add to your cart. The Special Offer Code should be entered into the Key Code field at the bottom of the billing screen while checking out.
• When I choose ASAP instead of selecting a specific Arrival Week, what happens?
  When you chose ASAP instead of selecting an arrival week Cushman's will assign the next available arrival week to the order. ASAP does not mean that we will ship the gift immediately.
• Where is my order and what date was it shipped?
  The shopping cart requests your desired arrival week, and every product features the time frame that the fruit is in season and shipped.  We ship citrus approximately 7-10 days prior to your requested arrival week.  You can check on the status of your order by calling Customer Care at 1-800-776 2295 ext 700.
  
• How long does it take for my package to arrive?
  It generally takes 10-14 days from order for standard delivery for fruits currently in season.  Soft fruits such as cherries, peaches, nectarines and plums take 7-10 days.
  
• What are the cut-off dates for guaranteed standard delivery for upcoming holidays?
• Thanksgiving    November 15th
• Hanukkah        December 12th
• Christmas       December 15th
  
• How many pieces of fruit are in each gift?
  
  The size of the fruit can vary from shipment to shipment and season to season.  Generally our standard packs are the following;

• What are the shipping and handling charges?
  
• How do my packages ship?
  
• Is there a gift card in the box?
  Every package has a gift card included with your personalized message.  Your name also appears on the label on the box as the generous sender of this gift.
  
• What type of fruit is available?
  Grapefruit is availble from mid-November thru mid-May.  Tangelos and Navels are our November shipments; Navels and Red Navels, Royal Tiara Tangerines in December; Navels, Red Navels, Royal Tiara Tangerines and HoneyBells in January; Temples, HoneyTangerines, Crimson Flame Grapefruit in February; Honey Tangerines, Royal Tandora, Valencia in April; Valencia in May. 
  
• Replacements
  
  Your complete satisfaction is guaranteed in every way€¦no matter what.  If for any reason you are disappointed in the fruit you receive, we will send you a replacement.  You can contact us at info@honeybell.com and write Customer Care in the subject line or call toll free at 1-800- 776-2295 ext. 700 for Customer Care.
  
• How do I cancel my order?
  
  Call Customer Care at 1-800-776 2295 ext 700 to cancel your order or gift package.  We request you call us 10-15 days in advance of the arrival week to be sure your order is not in transit to you.
  
• What is Cushman's guarantee policy?
  
• Is ordering from Cushmans secure?
  Our site has been designed in a secure environment.  All orders are placed through a secure sockets layer (SSL) browser, which scrambles private data such as credit card information.  You also will not find credit card data on the online gift list for additional security.
• Why can't my gifts be sent to California, Texas, Louisiana or Arizona?  Due to a temporary situation imposed by the US Department of Agriculture, Florida fruit cannot ship into these citrus producing states.  Have questions, simply give us a call at 800 776-2295.
• Fruit Lovers Club: This custom club cannot be ordered on line due to the very custom nature of it and how our fancy computer system works.  Please call 800 776 7575 and we'd be happy to help you with your Fruit Club order over the phone.

 

HoneyBell Gifts

• What is a Cushman HoneyBell?
  Actually HoneyBells are not oranges at all.  They're a unique natural hybrid of Dancy Tangerine and Duncan Grapefruit, which are both seeded fruit.  But€¦HoneyBells usually have no seeds.  Cushman HoneyBells are perfect eating once each year in January.  They will not be hurried to maturity and we will not ship Cushman HoneyBells to anyone unless the fruit is perfect.
  
• What is a HoneyBell Gift Announcement Card?
  A colorful Holiday Gift Card is sent in December on all  HoneyBell gifts ordered in December.  The card has your name inscribed as the generous sender of this HoneyBell gift, announcing its arrival in January.  We also have a Hanukkah card available, simply write in the comments area that you prefer a Hanukkah card.
  
• What's included in HoneyBell Gifts?
  In every HoneyBell gift we include 2 free bibs and a delightful booklet all about juicy-sweet HoneyBells. 
  
  Cushman's HoneyBell Easy-Size Guide
  Regardless of the size of the fruit gift you select, inside you'll always discover the best, juiciest HoneyBells available- grown in the finest Florida groves.  HoneyBells vary in size, the very smallest shown on the left are Kisses, then the Care Package and B10SA.  HoneyBells, the Great Crate, Extra Juicies range in size somewhere around the middle three, then Supremes and Crown Jewels, and the very largest shown on the right are Giants and Spoonful of Heaven.
  
  
• Information on the HoneyBell Bib Design Contest
  With every HoneyBell gift we include 2 free bibs (and a delightful booklet about HoneyBells).  The bibs feature a design created by a Cushman customer.  We offer a $100 Gift Coupon for the winning bib contest winning entry selected in the spring.  Simply request our bib design contest entry kit by emailing us at info@honeybell.com .
  
• Want to be in pictures?
  Send us a photo of yourself enjoying a gift of delicious Cushman's fruit.  If we select your photo, we offer a $100 gift coupon.

 

Drug Interactions

We receive many inquiries regarding Cushman HoneyBells and possible drug interactions. While we are not medical professionals and cannot make recommendations with regard to various medications and our HoneyBells, we can provide some limited information which will assist you and your doctor decide if HoneyBells will be a problem with medications you may be taking.

After reading the many articles on line regarding drug interactions and grapefruit, we learned that it is the furanocoumarins in grapefruit which cause the problems with medications. Since the Cushman HoneyBell or Mineola Tangelo is a hybrid of a Dancy Tangerine and a Duncan Grapefruit there were fears that the furanocoumarins would be present in the Tangelo hybrids as well. A study published in The Journal of Food Science, 70(4):C307-C313 authored by Wilbur Widmer states that €œ These citrus relatives of the grapefruit were tested and found not to contain drug-interactive compounds."

Technical Abstract: Tangelos are citrus hybrids with grapefruit and tangerine parentage and are a significant crop in Florida, marketed as specialty fruit. Because tangelos contain genetic material from grapefruit, there is the question of whether they contain furanocoumarins and exhibit an interaction with the same drugs associated with the grapefruit/drug interaction. Authentic samples of 12 commercially grown tangelos and 2 nonhybrid tangerine varieties grown in Florida were obtained and screened for furanocoumarin monomer and dimer content. None of the tangelos or tangerines tested were found to contain any furanocoumarins. This presents evidence the commercial tangerine and tangelo varieties grown in Florida are unlikely to cause any interaction with the drugs affected by grapefruit.

Project Team
Widmer, Wilbur - Bill

Cameron, Randall - Randy

Luzio, Gary,

Narciso, Jan

Related National Programs

Quality and Utilization of Agricultural Products (306)

http://www.ars.usda.gov/research/publications/publications.htm?SEQ_NO_115=175058